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Vendor: Cisco
Certifications: CCNA Cyber Ops
Exam Name: Understanding Cisco Cybersecurity Fundamentals
Exam Code: 210-250
Total Questions: 80 Q&As
QUESTION 1
What is the impact of using a Call Type node in a routing script for the Cisco Unified Contact Center Enterprise system?
A. The call type is changed and maintains the old data in the original call type.
B. The call is reset to the new call type, like a new call with all counters reset to zero.
C. There is no impact, the call type is only used for the initial script selection process.
D. The call is reclassified and the system picks a new routing script based on the call type.
Correct Answer: A
QUESTION 2
How is accurate service-level information obtained in a Cisco Unified Contact Center Enterprise Parent/Child model with calls queued at the parent?
A. in the parent Cisco Unified ICM system, using Agent Level Detail data
B. in the parent Cisco Unified ICM system, using skill group data
C. in the child Cisco Unified Contact Center Enterprise system, using call type data
D. in the child Cisco Unified Contact Center Enterprise system, using services data
Correct Answer: A
QUESTION 3
Under which circumstances can the visible and private networks be converged in the Cisco Unified Contact Center Enterprise system?
A. when QoS is enabled on both networks
B. in cases in which there is gigabit bandwidth between sites
C. under no circumstances
D. when the Cisco Catalyst switch has dual power supplies
Correct Answer: C
QUESTION 4
When a call is processed using the Ring No Answer dialed number in Cisco Unified Contact Center Enterprise, what does the caller experience? 210-250 dumps
A. The caller hears ringing at the agent; this ringing continues until the caller drops the call.
B. The caller hears queue music and is sent to the default queue for that call type.
C. The caller hears ringing at the agent and then follows the new script for Ring No Answer.
D. The caller is automatically transferred to the next agent without any indication.
Correct Answer: C
QUESTION 5
Which one of the following types of traffic from the PG to the central controller is considered high priority in the Cisco Unified Contact Center Enterprise solution?
A. configuration requests
B. skill group data
C. routing and DMP control traffic
D. Real-Time Monitoring
Correct Answer: C
QUESTION 6
How does Cisco Unified Contact Center Enterprise provide security to the system?
A. Microsoft Windows Active Directory is used to control access to the system.
B. Microsoft SQL Server accounts and logins for all users are used to control access to the system.
C. Cisco Synchronization Service is used to control access to the system.
D. Administrator accounts for the system are encrypted and kept in the Cisco Unified Contact Center Enterprise database to control access to the system.
Correct Answer: A
QUESTION 7
What role does Cisco Unified Communications Manager play in the Cisco Unified Contact Center Enterprise solution?
A. automatic call distribution
B. integrated call distribution
C. interactive voice response system
D. call switching to agent and Cisco Unified IP IVR
Correct Answer: D
QUESTION 8
When the Cisco Unified Contact Center Enterprise system transfers a call to the Cisco Unified IP IVR using a “Translation Route to VRU” node, which label is sent to the routing client?
A. Cisco Unified IP IVR CTI route point
B. Cisco Unified IP IVR CTI port
C. Cisco Unified Communications Manager MTP
D. Cisco Unified Communications Manager CTI route point
Correct Answer: D
QUESTION 9
When is a call type assigned to a call in the Cisco Unified Contact Center Enterprise system?
A. when the call is routed to an agent
B. when the call is first post-routed from Cisco Unified Communications Manager
C. when the call terminates and data is written to the Cisco TCD table
D. when a call-routing script hits the first Queue to Skill Group node
Correct Answer: B
QUESTION 10
What role does the Cisco Unified ICM play in the Cisco Unified Contact Center Enterprise solution? 210-250 dumps
A. plays music on hold and in queue for callers
B. terminates media streams for agents and callers
C. provides routing and queuing instructions for contacts
D. records and stores voice calls for quality purposes
Correct Answer: C
QUESTION 11
What is the recommended way to configure redundant Cisco Unified Communications Manager subscribers for Cisco IP phone registration in a single cluster for the Cisco Unified Contact Center Enterprise solution?
A. add a redundant device pool to the Cisco Unified CallManager Group configuration
B. add a second TFTP server to the cluster
C. add an additional Cisco Unified Communications Manager subscriber to the Cisco Unified Communications Manager Group defined in Device pool of the Cisco IP Phone
D. use an SRST reference in the device pool
Correct Answer: C
QUESTION 12
When Cisco Unified Contact Center Enterprise is deployed with Cisco Unified IP IVR as the queue point, where does Ring No Answer treatment get defined?
A. In the Cisco Unified IP IVR application editor script
B. In the Cisco Unified Contact Center Enterprise Agent desk settings in ConfigManager
C. In the re-query node in the Cisco Unified Contact Center Enterprise routing script
D. In the Cisco Unified Communications Manager Call Forward No Answer setting
Correct Answer: B
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